Courtesy Clerk

Job Description

Front End

Food City front end associates are critical to helping us deliver our mission of, "Running the Best Store in Town" each and every day. As the department our customers see when entering or exiting our stores it is important that our front-end associates have excellent people and communication skills and enjoying greeting our customers.

Customer Service Coordinator (CSC)

  • Provide exceptional service and outstanding customer service
  • Provide training for all new cashiers and courtesy clerks in all job-related areas
  • Provide good communication with customers and associates
  • Maintain fast flowing check outs without losing WOW customer service
  • Exhibit good problem-solving skills when dealing with customers and associates

Personal Shopper

  • Becoming a Food City promotion expert by gaining a deep understanding all marketing activities to educate our customers
  • Provide exceptional service and outstanding customer service
  • Use product knowledge to assist customers with questions and concerns
  • Provide good communication skills with customers and Store Management
  • Should be able to work independently without much supervision

Scanning Deputy (Pricing Coordinator)

  • Ensure accuracy of signage and price tags throughout the store
  • Complete weekly price changes and pricing audits through the store
  • Assist department managers to ensure accurate pricing and signage for displays
  • Be well organized with the ability to work independently to complete tasks
  • Organize tags and signs to ensure efficiency in weekly price changes
  • Travel to other store locations to assist in monthly pricing audits.

Fuel Coordinator

  • Provide WOW customer service to all Gas n' Go customers
  • Assist customers with gas pumps and ensure their safety at all times
  • Serve as a leader, mentor, and trainer to all Gas n' Go associates
  • Responsible for following and enforcing all policies and procedures
  • Ensure accuracy of signage and adequate inventory levels at kiosk
  • Work independently and responsible for Gas n' Go operations

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